Queries related to customer support availability, resources for troubleshooting, and training materials.
-
Are Support Services provided for third-party software? -
What kind of customer support does Circularo offer? -
Can I change my support plan during my subscription? -
How does Circularo prioritize support requests? -
How does Circularo deal with product updates and new releases? -
How should support requests be submitted? -
What additional support can be purchased? -
What is not covered by Support Services? -
What are the features of the different support plans? -
What factors might influence the resolution of support requests? -
What information should be included in a support request? -
What is the Circularo SaaS Support Policy? -
To which subscription plans does the SaaS Support Policy apply? -
What are the communication responsibilities of customers? -
What type of training and resources does Circularo provide for new users? -
What types of support plans are available? -
How does user onboarding and authorization work when using SAML SSO? -
How does user onboarding and authorization work when using UAE PASS for login? -
How to generate HAR files for the support team? -
How to create a Console screenshot for the support team?