Important Announcements
6. March 2026
In light of the recent developments in the Gulf region and their impact on parts of Abu Dhabi, Dubai, Doha, and many others, we would like to share some important information about our system, data and infrastructure.
Circularo is hosted on MS Azure infrastructure in the UAE, which uses two geo-redundant data centers - UAE North and UAE Central. At the moment, all UAE-based customers are restricted to the UAE datacenters to comply with data residency laws.
Apart from that, Circularo has also datacenters in KSA (Oracle Cloud) and in Europe (MS Azure).
If one of the datacenters was damaged, or otherwise not operational, Circularo would automatically switch to the geo-redundant center within the same region.
When it comes to the data itself, regular database backups for the entire application are performed on our cloud environments. These backups are stored in geo-redundant locations, each backup is kept for 21 days. Backups are performed every hour, and the freshness of these backups is continuously monitored. If any backup is older than 90 minutes, an alert is triggered and sent to the monitoring team to inform them of the issue. Backups are stored with point-in-time restore capability, ensuring that backups are not only highly available but also can be restored to specific points in time.
Circularo also maintains the capability to perform a secure backup of all customer data outside the selected data residency in the event of force majeure. Our designated contingency location for such scenarios is the Microsoft Azure data center in the Netherlands.
This capability ensures we are prepared to execute such an operation if necessary, however, any action would require prior agreement with the customer and would be arranged according to their specific requirements.
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Our services continue to run normally and securely. We are closely monitoring the situation and remain in regular contact with our infrastructure partners in the region to ensure continued stability and performance.
If you have any questions or require any assistance, please do not hesitate to contact our support team.
We remain fully committed to maintaining reliable and secure service for all our customers.